OUR CLIENTS
Shabakkat is proud to be associated with leading Communications Service Providers (CSPs), and Enterprises in the Middle East and Africa regions. Our teams have been active in 13 countries, having provided services and turnkey solutions to telecommunications giants such as Zain Group, Wataniya, Airtel, MTN, Maroc Telecom, and INWI, and large Government institutions such as Autoroutes du Maroc.
Shabakkat is also an Implementation and Operation partner of leading manufacturers in the telecommunications industry such as Motorola, NSN, Huawei, ZTE, and Ericsson.
HERE ARE A FEW SAMPLE ENGAGEMENT SUCCESSFULLY CONDUCTED BY SHABAKKAT: 
MANAGED SERVICE SOLUTION
FOR AIRTEL (GHANA)
OUR CLIENT'S CHALLENGE
Airtel Ghana is a greenfield operation launched in 2008. Part of the Zain Group at the time, the company was faced with the challenge of deploying capacity early in large parts of the country and providing superior quality of service on its 3.5G network. Shabakkat was awarded a three year managed service contract in the first quarter of 2009 for operating and maintaining the full network.
SHABAKKAT'S ENGAGEMENT
Shabakkat rapidly mobilized a team of more than 200 professionals to carry out the tasks that were outsourced to it. These included acceptance and handover from rollout to operations, building and operating the network monitoring and surveillance center, field line maintenance for the network (Telecom CM/PM), first and second level maintenance for all central functions installed base (Core/IN/VAS/Pyro/etc.), as well as full network optimization (2G/3G/Core/Transmission) including drive tests and physical changes.
Shabakkat was responsible for adhering to strict service level and availability KPIs early on after network roll-out.
VALUE PROVIDED
The client was a late entrant in the market of Ghana. It trusted Shabakkat, a "non-vendor" managed service provider, with the major responsibility of helping it differentiate its quality of service from its competitors. Shabakkat demonstrated its mobilization capacity, its professionalism, and its commitment by building a team from the ground-up in a few weeks and started delivering results from day one of its contract
FULL OPERATOR SUPPORT
FOR ZAIN (KSA)
OUR CLIENT'S CHALLENGE
Zain-KSA is the third market entrant on the Saudi mobile telecommunications market. It started deploying its network in the Kingdom in 2007 and launched its operations in 2008. Faced with the challenge of positioning itself as an innovator in distribution and in service, as well as of covering a large country with distant agglomerations, it needed a trusted third party to supervise, manage, and audit the deployment of its network by vendors.
SHABAKKAT'S ENGAGEMENT
Shabakkat is tasked with supervision and management of the vendor's deliveries, planning future network upgrade and deployment needs, and overseeing successful network operation through and after commercial launch.
We also provided management and governance teams providing supervision and audit of the vendors in all Saudi regions. Shabakkat's consultancy services were provided on all segments of Zain-KSA's network (Radio , Transmission, and Core). This included a 12,000 kilometers span of fiber as well as all OSP (Outside Plant) deployment.
VALUE PROVIDED
As Zain continues to grow its network in the Kingdom, Shabakkat is still engaged on this task. We deployed more than 120 qualified engineers on site and provided logistical support for the deployment by setting-up offices in the different regions of the country.
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