Ourdeliveryjourney

The Middle East and Africa needed a single, accountable partner capable of combining engineering execution with project governance and independent advisory.

• Engineering & advisory partnership established in Kuwait
• Foundations set for regional expansion across MEA

Shabakkat is founded, laying the foundation for two decades of critical digital infrastructure delivery.

Kuwait's three national operators needed a single partner able to run day-to-day network operations, NOC, and field operations at national scale.

• Day-to-day managed network services for national operators
• Field operations and on-site technical support
• 24/7 network operations center (NOC) coverage

A running engagement supporting STC, Ooredoo, and Zain since 2009 with managed services, NOC, and field operations.

Operators in Iraq needed NOC, field maintenance, core operations, and Level 2 support delivered consistently at national scale.

• Nationwide network operations center (NOC) services
• Level 2 technical support and escalation handling
• Core network operations and performance support
• Field maintenance across active network sites

An ongoing nationwide managed services engagement covering NOC, field maintenance, core operations, and L2 support.

Regional operators needed a coordinated turnkey program covering civil works, towers, and site build across several markets simultaneously.

• Tower supply, erection, and structural readiness
• Civil works and site preparation across markets
• Full turnkey (FTK) network deployment programs
• End-to-end site build and commissioning

Completed or ongoing by country — a multi-market turnkey deployment program spanning FTK, civil works, towers, and site build.

A growing base of managed networks required expanded multi-vendor NOC capacity to maintain service levels.

• Continuous monitoring across heterogeneous network environments
• Fault management and service-level performance support
• Expanded multi-vendor NOC operations capacity

Network Operations Center capacity expanded to support a growing base of managed multi-vendor networks.

Operators needed independent benchmarking and optimization to validate network performance against real customer experience.

• Quality of service (QoS) analysis and recommendations
• Performance optimization across live network layers
• Independent radio network benchmarking campaigns

Completed benchmarking, optimization, and QoS analysis engagements across multiple regional markets.

Clients across the region needed flexible access to PMO, program management, and engineering resources without building separate in-house teams.

• Program management leadership and delivery support
• Flexible engineering resource deployment at scale
• Embedded PMO specialists for active programs

An ongoing resourcing program deploying PMO, program management, and engineering resources across active client engagements.

National-scale infrastructure required expanded field maintenance, site management, and electrical & mechanical (E&M) support.

• Expanded field maintenance across national infrastructure
• Electrical & mechanical (E&M) support services
• On-site management and operational readiness

Field maintenance, site management, and E&M support expanded to national scale across Iraq.

Clients needed stronger project governance, executive reporting, and PMO maturity to manage increasingly complex programs.

• Executive reporting and decision-support dashboards
• PMO maturity uplift across complex programs
• Project governance frameworks and controls

An ongoing PMO and governance transformation engagement delivering project governance and executive reporting for regional clients.

Growing regional demand for data centers and digital infrastructure required expanded engineering and advisory capabilities.

• Engineering delivery for digital infrastructure programs
• Data center development and modernization support
• Technical advisory across planning and execution
• Critical infrastructure build-out and readiness

Engineering, advisory, data center, and infrastructure capabilities expanded to meet growing regional demand.