IP Telephony

Shabakkat is an integrator of communications solutions which channel voice, data and media. We serve large enterprises which require ubiquitous access to information across geographies and through diverse platforms.

We partner with leading vendors of IP telephony suites and products to design, build, and maintain IP-centric PABXs and contact centers. Our offerings include:

IP-based switching
Voice over IP (VoIP)
Unified messaging
Interactive Voice Response (IVR)
Computer telephony integration
Call management
Multi-channel integration: E-mail, IM, Fax, SMS
Integration with business support systems
Development of specific applications

Shabakkat automates all contact center processes: Call handling and forwarding, activity monitoring, trouble ticketing, dispatching, and closing, as well as agent management.

Our solutions provide for better contact center service levels and reduced operating costs.